AI Receptionist
AI Receptionist for TouchWorks clinics
Patients keep calling the number they already know. Cynnvi's AI Receptionist answers, handles structured intake, and surfaces the visit context in the patient's TouchWorks chart, so nothing needs to be re-typed by staff.
- Answers inbound calls on the clinic's existing phone menu, with no new number for patients to learn.
- Handles medication, referral, appointment, and general-message intake with structured follow-up questions.
- Recognizes when the caller participates in ongoing care and surfaces that context directly for staff working in TouchWorks.
- Collects the scheduling details for staff to complete in TouchWorks today; direct appointment booking in TouchWorks is on our roadmap.