Cynnvi for TouchWorks
Cynnvi runs care management inside TouchWorks, so your team keeps working from the chart instead of a separate portal.
What it is
- Cynnvi's daily worklist, live timer, and care plan sit inside TouchWorks the moment a chart is open, with nothing separate for staff to check.
- TouchWorks chart activity drives Cynnvi's time capture automatically, with each captured minute tied back to the note, order, or referral it came from.
- An AI Scribe drafts a note from every call, leaving staff to confirm and send it into TouchWorks.
How it works
- Open a patient's chart in TouchWorks and Cynnvi shows that patient's session: tasks, a live timer, and the care plan.
- Cynnvi reads TouchWorks chart activity to capture qualifying time automatically, instead of requiring staff to run a separate stopwatch.
- AI voice outreach calls the worklist, books care-management calls, and warm-transfers available patients to staff.
- With the Extended Workflow Automation add-on, the AI Receptionist collects scheduling details for staff to complete in TouchWorks today; direct appointment booking in TouchWorks is on our roadmap.
AI Receptionist
Patients keep calling the number they already know. Cynnvi's AI Receptionist answers, handles structured intake, and surfaces the visit context in the patient's TouchWorks chart, so nothing needs to be re-typed by staff.
- Answers inbound calls on the clinic's existing phone menu, with no new number for patients to learn.
- Handles medication, referral, appointment, and general-message intake with structured follow-up questions.
- Recognizes when the caller participates in ongoing care and surfaces that context directly for staff working in TouchWorks.
- Collects the scheduling details for staff to complete in TouchWorks today; direct appointment booking in TouchWorks is on our roadmap.
AI Receptionist is included with the $149/month Extended Workflow Automation add-on, alongside Automate Care Tasks.
Automate Care Tasks
Instead of a staff member manually texting down a list of patients, Cynnvi starts the outreach by SMS and connects what it learns back to the patient's TouchWorks chart.
- Follow-up, check-in, and questionnaire workflows text patients from the clinic's dedicated Cynnvi messaging number.
- The AI asks follow-up questions and structures the patient's response instead of sending a one-way reminder.
- Responses that need a person become structured staff work, with the patient's TouchWorks chart context attached.
- Responses that don't need staff close automatically, so outreach doesn't create unnecessary work.
Automate Care Tasks is included with the $149/month Extended Workflow Automation add-on, alongside the AI Receptionist.
FAQ
Does Cynnvi replace TouchWorks?
No. Cynnvi runs inside TouchWorks as an embedded workflow. It doesn't replace your EHR, require a separate login, or change how you chart.
How does Cynnvi capture time in TouchWorks?
Cynnvi reads chart activity in TouchWorks, such as how long an encounter, referral, or order view was open and the instant something was placed, and ties each captured minute back to that specific note, order, or referral for staff to review and approve.
Can the AI Receptionist book directly into TouchWorks?
Not yet. Today the AI Receptionist collects the scheduling details and hands them to staff to complete in TouchWorks. Direct booking into TouchWorks is on our roadmap, and TouchWorks is one of the EHRs we're targeting first.
What does it take to get started with Cynnvi on TouchWorks?
Book a demo and we'll walk through how Cynnvi embeds into your TouchWorks workflow, what activity it captures, and how care-program enrollment and billing work for your clinic.