AI Receptionist
AI Receptionist for Athenahealth clinics
Patients keep calling the number they already know. Cynnvi's AI Receptionist answers, handles structured intake, and surfaces the visit context in the patient's Athenahealth chart, so nothing needs to be re-typed by staff.
- Answers inbound calls on the clinic's existing phone menu, with no new number for patients to learn.
- Handles medication, referral, appointment, and general-message intake with structured follow-up questions.
- Recognizes when the caller participates in ongoing care and surfaces that context directly for staff working in Athenahealth.
- Collects the scheduling details for staff to complete in Athenahealth today; direct appointment booking in Athenahealth is on our roadmap.