Cynnvi for Athenahealth
Cynnvi runs care management inside Athenahealth, so your team keeps working from the chart instead of a separate portal.
What it is
- Opens straight from the patient's chart in Athenahealth: staff see a daily worklist, task list, and a live timer without switching screens.
- Chart activity in Athenahealth (encounters, referrals, order views) is read automatically and turned into reviewable time, each minute linked back to what generated it.
- Every call is transcribed by an AI Scribe into a draft note staff can confirm and send to Athenahealth.
How it works
- Open a patient's chart in Athenahealth and Cynnvi shows that patient's session: tasks, a live timer, and the care plan.
- Cynnvi reads Athenahealth chart activity to capture qualifying time automatically, instead of requiring staff to run a separate stopwatch.
- AI voice outreach calls the worklist, books care-management calls, and warm-transfers available patients to staff.
- With the Extended Workflow Automation add-on, the AI Receptionist collects scheduling details for staff to complete in Athenahealth today; direct appointment booking in Athenahealth is on our roadmap.
AI Receptionist
Patients keep calling the number they already know. Cynnvi's AI Receptionist answers, handles structured intake, and surfaces the visit context in the patient's Athenahealth chart, so nothing needs to be re-typed by staff.
- Answers inbound calls on the clinic's existing phone menu, with no new number for patients to learn.
- Handles medication, referral, appointment, and general-message intake with structured follow-up questions.
- Recognizes when the caller participates in ongoing care and surfaces that context directly for staff working in Athenahealth.
- Collects the scheduling details for staff to complete in Athenahealth today; direct appointment booking in Athenahealth is on our roadmap.
AI Receptionist is included with the $149/month Extended Workflow Automation add-on, alongside Automate Care Tasks.
Automate Care Tasks
Instead of a staff member manually texting down a list of patients, Cynnvi starts the outreach by SMS and connects what it learns back to the patient's Athenahealth chart.
- Follow-up, check-in, and questionnaire workflows text patients from the clinic's dedicated Cynnvi messaging number.
- The AI asks follow-up questions and structures the patient's response instead of sending a one-way reminder.
- Responses that need a person become structured staff work, with the patient's Athenahealth chart context attached.
- Responses that don't need staff close automatically, so outreach doesn't create unnecessary work.
Automate Care Tasks is included with the $149/month Extended Workflow Automation add-on, alongside the AI Receptionist.
FAQ
Does Cynnvi replace Athenahealth?
No. Cynnvi runs inside Athenahealth as an embedded workflow. It doesn't replace your EHR, require a separate login, or change how you chart.
How does Cynnvi capture time in Athenahealth?
Cynnvi reads chart activity in Athenahealth, such as how long an encounter, referral, or order view was open and the instant something was placed, and ties each captured minute back to that specific note, order, or referral for staff to review and approve.
Can the AI Receptionist book directly into Athenahealth?
Not yet. Today the AI Receptionist collects the scheduling details and hands them to staff to complete in Athenahealth. Direct booking into Athenahealth is on our roadmap, and Athenahealth is one of the EHRs we're targeting first.
What does it take to get started with Cynnvi on Athenahealth?
Book a demo and we'll walk through how Cynnvi embeds into your Athenahealth workflow, what activity it captures, and how care-program enrollment and billing work for your clinic.