Cynnvi for Athenahealth
Cynnvi runs care management inside Athenahealth, so your team keeps working from the chart instead of a separate portal.
What it is
- Opens straight from the patient's chart in Athenahealth: staff see a daily worklist, task list, and a live timer without switching screens.
- Chart activity in Athenahealth (encounters, referrals, order views) is read automatically and turned into reviewable time, each minute linked back to what generated it.
- Every call is transcribed by an AI Scribe into a draft note staff can confirm and send to Athenahealth.
How it works
- Open a patient's chart in Athenahealth and Cynnvi shows that patient's session: tasks, a live timer, and the care plan.
- Cynnvi reads Athenahealth chart activity to capture qualifying time automatically, instead of requiring staff to run a separate stopwatch.
- AI voice outreach calls the worklist, books care-management calls, and warm-transfers available patients to staff.
- With the Extended Workflow Automation add-on, the AI Receptionist collects scheduling details for staff to complete in Athenahealth today; direct appointment booking in Athenahealth is on our roadmap.
Automate Care Tasks
Proactively reaches patients and surfaces the work that needs to happen.
See how it worksFAQ
Does Cynnvi replace Athenahealth?
No. Cynnvi runs inside Athenahealth as an embedded workflow. It doesn't replace your EHR, require a separate login, or change how you chart.
How does Cynnvi capture time in Athenahealth?
Cynnvi reads chart activity in Athenahealth, such as how long an encounter, referral, or order view was open and the instant something was placed, and ties each captured minute back to that specific note, order, or referral for staff to review and approve.
Can the AI Receptionist book directly into Athenahealth?
Not yet. Today the AI Receptionist collects the scheduling details and hands them to staff to complete in Athenahealth. Direct booking into Athenahealth is on our roadmap, and Athenahealth is one of the EHRs we're targeting first.
What does it take to get started with Cynnvi on Athenahealth?
Book a demo and we'll walk through how Cynnvi embeds into your Athenahealth workflow, what activity it captures, and how care-program enrollment and billing work for your clinic.