Cynnvi for Practice Fusion
Cynnvi runs care management inside Practice Fusion, so your team keeps working from the chart instead of a separate portal.
What it is
- A patient's chart in Practice Fusion carries Cynnvi's worklist with it: daily tasks, a live timer, and the care plan, all in one place.
- Cynnvi captures time from Practice Fusion chart activity automatically, and every minute traces back to the specific encounter, order, or referral behind it.
- Calls are drafted into documentation by an AI Scribe, ready for staff to review before it's added to Practice Fusion.
How it works
- Open a patient's chart in Practice Fusion and Cynnvi shows that patient's session: tasks, a live timer, and the care plan.
- Cynnvi reads Practice Fusion chart activity to capture qualifying time automatically, instead of requiring staff to run a separate stopwatch.
- AI voice outreach calls the worklist, books care-management calls, and warm-transfers available patients to staff.
- With the Extended Workflow Automation add-on, the AI Receptionist collects scheduling details for staff to complete in Practice Fusion; direct in-EHR scheduling for Practice Fusion is on our roadmap.
AI Receptionist
Patients keep calling the number they already know. Cynnvi's AI Receptionist answers, handles structured intake, and surfaces the visit context in the patient's Practice Fusion chart, so nothing needs to be re-typed by staff.
- Answers inbound calls on the clinic's existing phone menu, with no new number for patients to learn.
- Handles medication, referral, appointment, and general-message intake with structured follow-up questions.
- Recognizes when the caller participates in ongoing care and surfaces that context directly for staff working in Practice Fusion.
- Collects the scheduling details for staff to complete in Practice Fusion; direct booking on Practice Fusion is on our roadmap.
AI Receptionist is included with the $149/month Extended Workflow Automation add-on, alongside Automate Care Tasks.
Automate Care Tasks
Instead of a staff member manually texting down a list of patients, Cynnvi starts the outreach by SMS and connects what it learns back to the patient's Practice Fusion chart.
- Follow-up, check-in, and questionnaire workflows text patients from the clinic's dedicated Cynnvi messaging number.
- The AI asks follow-up questions and structures the patient's response instead of sending a one-way reminder.
- Responses that need a person become structured staff work, with the patient's Practice Fusion chart context attached.
- Responses that don't need staff close automatically, so outreach doesn't create unnecessary work.
Automate Care Tasks is included with the $149/month Extended Workflow Automation add-on, alongside the AI Receptionist.
FAQ
Does Cynnvi replace Practice Fusion?
No. Cynnvi runs inside Practice Fusion as an embedded workflow. It doesn't replace your EHR, require a separate login, or change how you chart.
How does Cynnvi capture time in Practice Fusion?
Cynnvi reads chart activity in Practice Fusion, such as how long an encounter, referral, or order view was open and the instant something was placed, and ties each captured minute back to that specific note, order, or referral for staff to review and approve.
Can the AI Receptionist schedule appointments in Practice Fusion?
The AI Receptionist collects the scheduling details and hands them to staff to complete in Practice Fusion. Direct in-EHR scheduling for Practice Fusion is on our roadmap.
What does it take to get started with Cynnvi on Practice Fusion?
Book a demo and we'll walk through how Cynnvi embeds into your Practice Fusion workflow, what activity it captures, and how care-program enrollment and billing work for your clinic.