Cynnvi for Office Ally EHR 24/7
Cynnvi runs care management inside Office Ally EHR 24/7, so your team keeps working from the chart instead of a separate portal.
What it is
- Cynnvi opens directly inside Office Ally EHR 24/7 alongside the patient's chart: worklist, timer, and care plan included.
- Chart activity in Office Ally EHR 24/7 (encounters, referrals, orders) feeds Cynnvi's automatic time capture, with each minute linked back to the exact record.
- An AI Scribe drafts documentation from every call, so staff confirm rather than write notes from scratch before they go into Office Ally EHR 24/7.
How it works
- Open a patient's chart in Office Ally EHR 24/7 and Cynnvi shows that patient's session: tasks, a live timer, and the care plan.
- Cynnvi reads Office Ally EHR 24/7 chart activity to capture qualifying time automatically, instead of requiring staff to run a separate stopwatch.
- AI voice outreach calls the worklist, books care-management calls, and warm-transfers available patients to staff.
- With the Extended Workflow Automation add-on, the AI Receptionist collects scheduling details for staff to complete in Office Ally EHR 24/7; direct in-EHR scheduling for Office Ally EHR 24/7 is on our roadmap.
AI Receptionist
Patients keep calling the number they already know. Cynnvi's AI Receptionist answers, handles structured intake, and surfaces the visit context in the patient's Office Ally EHR 24/7 chart, so nothing needs to be re-typed by staff.
- Answers inbound calls on the clinic's existing phone menu, with no new number for patients to learn.
- Handles medication, referral, appointment, and general-message intake with structured follow-up questions.
- Recognizes when the caller participates in ongoing care and surfaces that context directly for staff working in Office Ally EHR 24/7.
- Collects the scheduling details for staff to complete in Office Ally EHR 24/7; direct booking on Office Ally EHR 24/7 is on our roadmap.
AI Receptionist is included with the $149/month Extended Workflow Automation add-on, alongside Automate Care Tasks.
Automate Care Tasks
Instead of a staff member manually texting down a list of patients, Cynnvi starts the outreach by SMS and connects what it learns back to the patient's Office Ally EHR 24/7 chart.
- Follow-up, check-in, and questionnaire workflows text patients from the clinic's dedicated Cynnvi messaging number.
- The AI asks follow-up questions and structures the patient's response instead of sending a one-way reminder.
- Responses that need a person become structured staff work, with the patient's Office Ally EHR 24/7 chart context attached.
- Responses that don't need staff close automatically, so outreach doesn't create unnecessary work.
Automate Care Tasks is included with the $149/month Extended Workflow Automation add-on, alongside the AI Receptionist.
FAQ
Does Cynnvi replace Office Ally EHR 24/7?
No. Cynnvi runs inside Office Ally EHR 24/7 as an embedded workflow. It doesn't replace your EHR, require a separate login, or change how you chart.
How does Cynnvi capture time in Office Ally EHR 24/7?
Cynnvi reads chart activity in Office Ally EHR 24/7, such as how long an encounter, referral, or order view was open and the instant something was placed, and ties each captured minute back to that specific note, order, or referral for staff to review and approve.
Can the AI Receptionist schedule appointments in Office Ally EHR 24/7?
The AI Receptionist collects the scheduling details and hands them to staff to complete in Office Ally EHR 24/7. Direct in-EHR scheduling for Office Ally EHR 24/7 is on our roadmap.
What does it take to get started with Cynnvi on Office Ally EHR 24/7?
Book a demo and we'll walk through how Cynnvi embeds into your Office Ally EHR 24/7 workflow, what activity it captures, and how care-program enrollment and billing work for your clinic.