AI Receptionist
AI Receptionist for NextGen Enterprise clinics
Patients keep calling the number they already know. Cynnvi's AI Receptionist answers, handles structured intake, and surfaces the visit context in the patient's NextGen Enterprise chart, so nothing needs to be re-typed by staff.
- Answers inbound calls on the clinic's existing phone menu, with no new number for patients to learn.
- Handles medication, referral, appointment, and general-message intake with structured follow-up questions.
- Recognizes when the caller participates in ongoing care and surfaces that context directly for staff working in NextGen Enterprise.
- Collects the scheduling details for staff to complete in NextGen Enterprise today; direct appointment booking in NextGen Enterprise is on our roadmap.