Cynnvi for MDland
Cynnvi runs care management inside MDland, so your team keeps working from the chart instead of a separate portal.
What it is
- Open a chart in MDland and Cynnvi's task list, timer, and care plan are already there alongside it.
- Rather than logging time by hand, Cynnvi watches MDland chart activity and connects each captured minute back to the note, order, or referral that generated it.
- An AI Scribe drafts a note from every call for staff to confirm and add to MDland.
How it works
- Open a patient's chart in MDland and Cynnvi shows that patient's session: tasks, a live timer, and the care plan.
- Cynnvi reads MDland chart activity to capture qualifying time automatically, instead of requiring staff to run a separate stopwatch.
- AI voice outreach calls the worklist, books care-management calls, and warm-transfers available patients to staff.
- With the Extended Workflow Automation add-on, the AI Receptionist collects scheduling details for staff to complete in MDland; direct in-EHR scheduling for MDland is on our roadmap.
AI Receptionist
Patients keep calling the number they already know. Cynnvi's AI Receptionist answers, handles structured intake, and surfaces the visit context in the patient's MDland chart, so nothing needs to be re-typed by staff.
- Answers inbound calls on the clinic's existing phone menu, with no new number for patients to learn.
- Handles medication, referral, appointment, and general-message intake with structured follow-up questions.
- Recognizes when the caller participates in ongoing care and surfaces that context directly for staff working in MDland.
- Collects the scheduling details for staff to complete in MDland; direct booking on MDland is on our roadmap.
AI Receptionist is included with the $149/month Extended Workflow Automation add-on, alongside Automate Care Tasks.
Automate Care Tasks
Instead of a staff member manually texting down a list of patients, Cynnvi starts the outreach by SMS and connects what it learns back to the patient's MDland chart.
- Follow-up, check-in, and questionnaire workflows text patients from the clinic's dedicated Cynnvi messaging number.
- The AI asks follow-up questions and structures the patient's response instead of sending a one-way reminder.
- Responses that need a person become structured staff work, with the patient's MDland chart context attached.
- Responses that don't need staff close automatically, so outreach doesn't create unnecessary work.
Automate Care Tasks is included with the $149/month Extended Workflow Automation add-on, alongside the AI Receptionist.
FAQ
Does Cynnvi replace MDland?
No. Cynnvi runs inside MDland as an embedded workflow. It doesn't replace your EHR, require a separate login, or change how you chart.
How does Cynnvi capture time in MDland?
Cynnvi reads chart activity in MDland, such as how long an encounter, referral, or order view was open and the instant something was placed, and ties each captured minute back to that specific note, order, or referral for staff to review and approve.
Can the AI Receptionist schedule appointments in MDland?
The AI Receptionist collects the scheduling details and hands them to staff to complete in MDland. Direct in-EHR scheduling for MDland is on our roadmap.
What does it take to get started with Cynnvi on MDland?
Book a demo and we'll walk through how Cynnvi embeds into your MDland workflow, what activity it captures, and how care-program enrollment and billing work for your clinic.