Cynnvi for eClinicalWorks
Cynnvi runs care management inside eClinicalWorks, so your team keeps working from the chart instead of a separate portal.
What it is
- Cynnvi's worklist appears inside eClinicalWorks the moment a chart is opened, with no separate app or extra login for staff to manage.
- Encounter, referral, and order activity inside eClinicalWorks is what drives Cynnvi's time capture, and each minute can be traced back to the specific record it came from.
- Every call becomes an AI-drafted note, ready to confirm and push into eClinicalWorks.
How it works
- Open a patient's chart in eClinicalWorks and Cynnvi shows that patient's session: tasks, a live timer, and the care plan.
- Cynnvi reads eClinicalWorks chart activity to capture qualifying time automatically, instead of requiring staff to run a separate stopwatch.
- AI voice outreach calls the worklist, books care-management calls, and warm-transfers available patients to staff.
- With the Extended Workflow Automation add-on, the AI Receptionist collects scheduling details for staff to complete in eClinicalWorks today; direct appointment booking in eClinicalWorks is on our roadmap.
AI Receptionist
Patients keep calling the number they already know. Cynnvi's AI Receptionist answers, handles structured intake, and surfaces the visit context in the patient's eClinicalWorks chart, so nothing needs to be re-typed by staff.
- Answers inbound calls on the clinic's existing phone menu, with no new number for patients to learn.
- Handles medication, referral, appointment, and general-message intake with structured follow-up questions.
- Recognizes when the caller participates in ongoing care and surfaces that context directly for staff working in eClinicalWorks.
- Collects the scheduling details for staff to complete in eClinicalWorks today; direct appointment booking in eClinicalWorks is on our roadmap.
AI Receptionist is included with the $149/month Extended Workflow Automation add-on, alongside Automate Care Tasks.
Automate Care Tasks
Instead of a staff member manually texting down a list of patients, Cynnvi starts the outreach by SMS and connects what it learns back to the patient's eClinicalWorks chart.
- Follow-up, check-in, and questionnaire workflows text patients from the clinic's dedicated Cynnvi messaging number.
- The AI asks follow-up questions and structures the patient's response instead of sending a one-way reminder.
- Responses that need a person become structured staff work, with the patient's eClinicalWorks chart context attached.
- Responses that don't need staff close automatically, so outreach doesn't create unnecessary work.
Automate Care Tasks is included with the $149/month Extended Workflow Automation add-on, alongside the AI Receptionist.
FAQ
Does Cynnvi replace eClinicalWorks?
No. Cynnvi runs inside eClinicalWorks as an embedded workflow. It doesn't replace your EHR, require a separate login, or change how you chart.
How does Cynnvi capture time in eClinicalWorks?
Cynnvi reads chart activity in eClinicalWorks, such as how long an encounter, referral, or order view was open and the instant something was placed, and ties each captured minute back to that specific note, order, or referral for staff to review and approve.
Can the AI Receptionist book directly into eClinicalWorks?
Not yet. Today the AI Receptionist collects the scheduling details and hands them to staff to complete in eClinicalWorks. Direct booking into eClinicalWorks is on our roadmap, and eClinicalWorks is one of the EHRs we're targeting first.
What does it take to get started with Cynnvi on eClinicalWorks?
Book a demo and we'll walk through how Cynnvi embeds into your eClinicalWorks workflow, what activity it captures, and how care-program enrollment and billing work for your clinic.