Cynnvi for Aprima
Cynnvi runs care management inside Aprima, so your team keeps working from the chart instead of a separate portal.
What it is
- Cynnvi sits inside Aprima as an embedded workflow: a running timer, a patient-specific task list, and the care plan all live on the chart screen.
- Instead of a manual stopwatch, Cynnvi tracks encounter, referral, and order activity in Aprima and ties every captured minute to the record that produced it.
- Calls come back as an AI-drafted note ready for staff to review before it's written into Aprima.
How it works
- Open a patient's chart in Aprima and Cynnvi shows that patient's session: tasks, a live timer, and the care plan.
- Cynnvi reads Aprima chart activity to capture qualifying time automatically, instead of requiring staff to run a separate stopwatch.
- AI voice outreach calls the worklist, books care-management calls, and warm-transfers available patients to staff.
- With the Extended Workflow Automation add-on, the AI Receptionist collects scheduling details for staff to complete in Aprima; direct in-EHR scheduling for Aprima is on our roadmap.
AI Receptionist
Patients keep calling the number they already know. Cynnvi's AI Receptionist answers, handles structured intake, and surfaces the visit context in the patient's Aprima chart, so nothing needs to be re-typed by staff.
- Answers inbound calls on the clinic's existing phone menu, with no new number for patients to learn.
- Handles medication, referral, appointment, and general-message intake with structured follow-up questions.
- Recognizes when the caller participates in ongoing care and surfaces that context directly for staff working in Aprima.
- Collects the scheduling details for staff to complete in Aprima; direct booking on Aprima is on our roadmap.
AI Receptionist is included with the $149/month Extended Workflow Automation add-on, alongside Automate Care Tasks.
Automate Care Tasks
Instead of a staff member manually texting down a list of patients, Cynnvi starts the outreach by SMS and connects what it learns back to the patient's Aprima chart.
- Follow-up, check-in, and questionnaire workflows text patients from the clinic's dedicated Cynnvi messaging number.
- The AI asks follow-up questions and structures the patient's response instead of sending a one-way reminder.
- Responses that need a person become structured staff work, with the patient's Aprima chart context attached.
- Responses that don't need staff close automatically, so outreach doesn't create unnecessary work.
Automate Care Tasks is included with the $149/month Extended Workflow Automation add-on, alongside the AI Receptionist.
FAQ
Does Cynnvi replace Aprima?
No. Cynnvi runs inside Aprima as an embedded workflow. It doesn't replace your EHR, require a separate login, or change how you chart.
How does Cynnvi capture time in Aprima?
Cynnvi reads chart activity in Aprima, such as how long an encounter, referral, or order view was open and the instant something was placed, and ties each captured minute back to that specific note, order, or referral for staff to review and approve.
Can the AI Receptionist schedule appointments in Aprima?
The AI Receptionist collects the scheduling details and hands them to staff to complete in Aprima. Direct in-EHR scheduling for Aprima is on our roadmap.
What does it take to get started with Cynnvi on Aprima?
Book a demo and we'll walk through how Cynnvi embeds into your Aprima workflow, what activity it captures, and how care-program enrollment and billing work for your clinic.